Cancellation & Refund Policy
amount will not be transferred to the respected retailer until the user
receives the product he orders and changes his status to 'Delivered' on DNECOMMERCE.com.
If the delivery fails within the specified deadline, the order will be
cancelled and the amount will be refunded to the user.
user places the order and due to some reason (unexpected lack of inventory or
any other reason) the retailer is not able to ship the product, the order will
be cancelled and the amount will be refunded.
seller reports order as shipped and delivered from their side and the user does
not raise an alert within 2 days the money would be transferred to the seller.
refund policies are as following
those products which are returned from the customers as per the acceptable
return policy and for which the replacement is not possible will be eligible
event that a product is listed at an incorrect price or with incorrect
information due to an error in pricing or product information, DNECOMMERCE may,
at its discretion, either contact the customer for instructions or cancel the
order and notify customer of such cancellation. In such cases DNECOMMERCE will
refund the charged amount to the customer (only for which the payment is
In case the payment mode of the
refunded order is Online (Credit Card/Net Banking) the amount will be refunded
to the customer Card Account.
Refund will be done within 2
working days from the date of request of refund.
For online refund the transaction
might take 3-5 working days to reflect into your account.
the payment mode of the refunded order is offline (COD/Cheque/DD/any other
offline payment mode) the mode of refund will be through Cheque.
will be done within 2 working days from the date of request of refund.
cheques will be sent to the billing address of the refunded order.