Cancellation & Refund Policy

Cancellation Policies

DNECOMMERCE Cancellation policies

The amount will not be transferred to the respected retailer until the user receives the product he orders and changes his status to 'Delivered' on DNECOMMERCE.com. If the delivery fails within the specified deadline, the order will be cancelled and the amount will be refunded to the user.

If the user places the order and due to some reason (unexpected lack of inventory or any other reason) the retailer is not able to ship the product, the order will be cancelled and the amount will be refunded.

If the seller reports order as shipped and delivered from their side and the user does not raise an alert within 2 days the money would be transferred to the seller.

 

Refunds

DNECOMMERCE refund policies are as following

Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DNECOMMERCE may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases DNECOMMERCE will refund the charged amount to the customer (only for which the payment is already received).

 

For Online Refunds

In case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account.
Refund will be done within 2 working days from the date of request of refund.
For online refund the transaction might take 3-5 working days to reflect into your account.

 
For Offline Refunds
In case the payment mode of the refunded order is offline (COD/Cheque/DD/any other offline payment mode) the mode of refund will be through Cheque.
Refund will be done within 2 working days from the date of request of refund.
Refund cheques will be sent to the billing address of the refunded order. 
 

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